Microsoft outlook email body blank9/26/2023 ![]() To further confirm whether the issue is only related to the Outlook client, please try to do the same test on other mailbox clients, such as Mail, and check if there're any differences. What are the common characteristics of blank emails? Project =E2=80=9C050-FUL NW Library=E2=80=9D needs to be closed out.=20 NO multipart in the email body, just plaintext. Is the HTML part stripped out somewhere along the way and so there's nothing to display.Ĭontent-Type: multipart/mixed boundary="-=_NextPart_000_011F_01D7A494.98702380" It is just plaintext in the raw body of the email BUT the header does have a multipart section. It WAS an HTML email but the source shows no multipart section anywhere. I think the origin is the original sender's Outlook client but who knows. Two identical emails sent the same way could potentially result in one being blank. I don't know how/why the step 5 part works because I'm downloading the original (which should be "unchanged") and then it works in Outlook. When I forward the email from Gmail (step 3 above), it is resetting or reencoding everything properly and thus that's why Outlook shows it. Gmail parses the weird portion (whatever it is) and still continues to render the remaining content. Whenever Outlook encounters whatever it is, it is discarding the remaining email content and I thus end up with a blank email. It's some kind of weird multipart or other content-type WITHIN the email. I feel like it could be HTML signatures, attachments, or almost anything that is somehow causing problems but I cannot figure it out. I strongly feel like the issue is content-type/encoding related somehow. Whenever this occurs, if the original sender checks their Sent mail folder in Outlook, the original email is blank!! So they will compose an email, hit send, and then both themselves (in Sent folder) and any recipient(s) see only a blank email. Open that, and it renders in Outlook perfectly visible!! View the email in Gmail (step 2) and do Show Original.Forward the original blank email from within Outlook to myself and it's just as blank as before in BOTH Outlook and Gmail.Forward the email from within Gmail and the content is viewable in Outlook in the "new" email with no problems.BUT go to Gmail and the content is visible.Even if you view source, view in browser, etc, everything is blank. ![]() Blank email shows up in Outlook - both reading pane and full screen.There feels like no rhyme or reason - it happens to/from various people and wildly different intervals. People are literally just sending emails with vanilla settings through Gmail IMAP and sometimes they are blank in Outlook. Everyone is up to date, no COM plugins, etc. The standard setup everyone uses is Office 365 Outlook Windows client pulling IMAP from Gmail. This is suspiciously similar to the global incident from 4 months ago but NOT that. My company is starting to get plagued with random intermittent blank emails in Outlook.
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